Electromax Return & Refund Policy
Eligibility for Returns
- Returns accepted within 7 calendar days of delivery for all products, provided they are unused, undamaged, and in the original packaging, including all accessories.
- We strongly recommend recording a brief unboxing video upon delivery to help document the product’s initial condition.
Reporting Damaged Items
- If an item arrives damaged or defective, you must contact Electromax within 24 hours, including your invoice and video/photo evidence.
How to Initiate a Return
- Message our support team (via email or WhatsApp) with:
- Order number
- Delivery date
- Reason for return
- Photos or video (especially for damaged products)
- We’ll respond within 48 hours to guide your return process or arrange a pickup.
Shipping Costs
- The customer covers return shipping costs, except when damage due to delivery is confirmed.
- In verified damaged cases, Electromax will cover the return shipping cost and coordinate the pickup.
Inspection & Resolution
- We inspect returned items within 3 business days of receipt.
- If damage stems from delivery or a manufacturing defect:
- Electromax assumes shipping costs.
- You can choose a replacement (subject to availability) or a full refund.
- For eligible but undamaged returns, you may select:
- Full refund (minus shipping cost), or
- Replacement, subject to stock.
Refund Timeline
- Approved refunds are processed within 7 business days to the original payment method.
- Any bank or currency conversion charges are passed to the customer.
Change of Mind Returns
- Electromax may, at its discretion, offer change-of-mind returns.
- These are considered on a case-by-case basis, potentially via store credit or replacement, subject to internal policy.
