FAQs
Frequently Asked Questions
Have questions? We’re here to help. Explore our most commonly asked questions about orders, payments, delivery, returns, warranties, and more.
🛍️ Shipping & Order Tracking
After placing an order, you’ll receive a confirmation email and WhatsApp message containing a tracking number. If you need further assistance, just send us your order number and we’ll help you locate it.
Absolutely, if your order hasn’t shipped yet, drop us a message ASAP with the updated address, and we’ll make the change.
💳 Payment & Checkout
We accept credit/debit cards, bank transfers, JazzCash, EasyPaisa, and cash on delivery (COD) for your convenience.
No. The price you see at checkout includes all applicable charges, no hidden fees.
Simply send your order number and a screenshot of the payment receipt to our support team. We typically verify and update the order status within a few hours.
📞 Support & Contact
We’re just a message away:
- WhatsApp: (+92) 370-0440589
- Email: support@electromax.pk
- Phone: (+92) 370-0440589, (+92) 42-35400579
Our team is available Monday through Friday, from 9:30 AM to 5 PM.
Our head office is situated in Lahore, Punjab, Pakistan. For detailed directions or to visit our showroom, please contact us in advance.
🔄 Returns, Refunds & Damages
Send us a message via WhatsApp or email with your order number and reason for return (photos or videos if the item is damaged). We’ll respond within 48 hours to guide you through the process.
Refer to our detailed Return & Refund Policy page for full details.
We’re sorry to hear that. Please contact us within 24 hours of delivery, and share your invoice along with photo or video evidence. We’ll quickly arrange a replacement or refund.
🛠️ Warranty, Repairs & Spare Parts
Yes—every Electromax product comes with a standard 2-year warranty against manufacturing defects. For specifics, check the warranty card or contact our support.
You can now submit your request directly using our Warranty Claim Form on the site. Please include:
Your order number
Product model/name
A brief description of the issue
Clear images (and video, if available) showing the problem
Once submitted, our team will review your request and contact you with the next steps—be it repair, replacement, or a service appointment.
Absolutely! We stock genuine Electromax spare parts and offer professional repair services. Just fill out the Warranty Claim Form with your product model and the part or issue, and we’ll provide pricing, availability, and next steps.
🛒 General Inquiries
Yes, all our products come with a standard 2-year warranty covering manufacturing defects. For specific warranty information on a product, please check the product page or contact our support team.
Electromax products are available at major retail outlets including Carrefour, Metro, CSD, EBCO, and other major retail stores. You can also shop online through our official website (coming soon) and our Daraz Mall store.
Absolutely. Our customer support team is happy to guide you in selecting the best product based on your needs and preferences. Visit us in-store or reach out through our contact page.
If your Electromax product isn’t functioning as expected, please refer to the user manual for troubleshooting tips. If the issue persists, contact our support team for further assistance.
Yes. All Electromax products are designed to meet high energy efficiency standards, offering power savings and performance.